Etisalat, a United Arab Emirates-based telecommunications service provider, has selected Sanework Technologies, a provider of software and services intended to reduce technology support costs, to offer proactive eSupport software to its residential internet users.

This new offering, supported by Sanework's Subscriber Agent, is an initiative aimed at improving the quality of service experience by subscribers to solve basic internet connectivity issues and problems on their own without having to call a help desk for support.

According to Sanework, its Subscriber Agent is a PC desktop client being utilized by Etisalat broadband subscribers, who are commonly referred to as Al Shamil, which is the name used for home ADSL subscribers.

In addition to solving broadband 'Al Shamil' service problems, Sanework said that its Subscriber Agent gives Etisalat a convenient new communications channel to send automatic updates, including details of new services and alerts about any service interruptions. The program also gives users a personal support code to facilitate technical support through Etisalat's customer care center.

About Sanework Technologies:
Sanework Technologies is an organization that is built on a strong foundation of trust. Founded in 200, Sanework Technologies has helped businesses large and small achieve their maximum potential by providing customized technology solutions to meet their needs. Combining unparalleled experience with the technical competencies, we have been providing bespoke services to our global clients that can help them becoming the high performing companies in their industries. Sanework offers cutting-edge solutions and services, enabled by stringent quality standards, exceptional resource capabilities and a consistent record of delivering solutions to customers, on time and on budget, every time. We offer end to end solutions for Custom Web Application Development, Online Marketing, ERP, CRM, Enterprise Project Management, Business Intelligence, Knowledge Management, Enterprise Integration, eCommerce, SCM, Outsourcing. It’s our Quest for Quality that separates us from the other companies of the same genre and makes us unique.